Frequently Asked Questions

A: On our homepage www.opalbluere.com you will click on the ‘Residents’ tab and then click ‘Log In and you will be able to pay through your account you set up when you moved in.

A: Yes, we ask all tenants to use Xfinity. You will need to contact them to schedule installation.

A: Log into your AppFolio account and submit a maintenance request, include pictures and a detailed description of the issue. Once we see that come in, we get it assigned to our maintenance team.

A: An emergency is defined as a maintenance issue that compromises the safety of residents, will cause significant damage to the property, or requires fixing within the next 24 hours. 

Examples include:

• Water leak from a broken pipe or water heater
• Sudden electrical sparking or shorting
• Gas smell (call the gas company immediately)
• A broken toilet in a unit that has only one.

For power outages, call the electric company first.

Items that are NOT considered an emergency include:

• Broken toilet in a unit with more than one.
• Non-functioning dishwasher.
• Washer/Dryer not functioning.

A: Submit a work order through the laundry company using the machine number. Or submit a work order through AppFolio and we will get it over to the laundry company.

A: Yes, you can. But we ask that you remove it when vacating and return the unit in the condition you received it and patch any holes etc.

A: The best way to contact your Property Manager is via email. You can do so through your AppFolio portal.

A: Yes, but you will be subject to a “lockout fee” any time a tenant contacts the landlord to gain access. According to the lease, “If Tenant misplaces keys to the premises, Tenants are to contact a locksmith to gain access to their unit. Landlord reserves the right to charge a “lockout fee” at any time that a tenant contacts them to gain access. The fee will be up to $150 plus sales tax and will be added to the tenant ledger and due immediately. If locksmith has to change the lock to gain access to the unit, Tenant is responsible to ensure a brushed nickel, Kwikset SmartKey lock is installed, and a copy of the new key is delivered to Landlord within 24 hours. If a different style lock is installed, Tenant will be responsible for Landlords cost for changing the lock to a brushed nickel, Kwikset SmartKey lock.”

A: Reach out to your Property Manager and ask for a new key. This will cost you $75 for a front door key/mailbox key, $20 for a dumpster key and $150 to replace a garage fob, according to your tenant vacating checklist.

A: First, check what kind of animals your building allows. If you are unsure, reach out to your Property Manager and ask. You will need to email our office manager at info@opalbluere.com with the type of animal, name, breed, age, color so we can send you a lease addendum to add this animal to your lease. You will also owe the $250 pet fee/pet deposit depending on where you reside (Everett or Seattle) and that will be added to your tenant ledger, and you will need to sign the lease addendum that’s sent to you.

A: Reach out to your property manager and let them know. They will send you a link for a rental application for your friend/partner to fill out. They will need to meet the same rental criteria as any other applicant. Once approved, they will be added to your lease, and you will sign a lease addendum and pay the $250 admin fee to add someone to your lease.

A: “As a courtesy to others, Tenant shall not entertain or play music, stereo, or TV, etc. loud enough to be heard in other dwelling units or outside the unit. There shall be no excess noise after 10:00 PM or before 8:00 AM.”

A: Yes, they can. According to the lease, “Tenant will notify Landlord of any other persons staying at the dwelling for more than three (3) nights a month. Tenant may not have a roommate without Landlord’s written consent.”

A: If you’re going to be gone for more than 7 days you need to notify your Property Manager no later than the day prior to the first day you’ll be gone. The tenant will leave the thermostat to a minimum of 65 degrees during October-April.

A: Yes. No light bulbs over 60 Watt shall be installed. It is your responsibility to adhere to the tenant vacating checklist and return the unit to the condition it was in when you moved in, which includes all functioning lights.

A: Yes. According to the lease, “It is the Tenant's responsibility to maintain the device(s) and keep it in working order in accordance with the manufacturer's recommendations. This includes replacing batteries (where required) for the proper operation.”

A: Yes. According to the lease, “Tenant shall use due care to prevent stoppage of all plumbing on the premises. Tenant shall be required to pay for damage to and/or plugging of plumbing due to their neglect or misuse. Other than toilet paper, Tenant is not to use the toilet to dispose of any other materials, i.e. feminine hygiene products, wipes condoms, etc.”

A: You need permission from us before installing. According to the lease, “Tenant shall not install any appliances, such as, but not limited to, a washing machine, dishwasher, dryer or air conditioning unit, without the Landlord’s prior written approval. No space heaters or air conditioners are allowed without landlords written permission. Landlord will maintain all appliances found within a unit.”

A: Yes. According to the lease,” Tenant may add “holiday décor” outside their residence up to 4 weeks prior to any holiday. The décor must be removed within 2 weeks after the holiday is over. Any items left in unauthorized locations will be discarded without warning. Any items outside of those mentioned above or in violation will result in immediate disposal without warning or a 10-day notice to comply or vacate.”

A: Yes, you can. Up to 5 potted plants. According to the lease, “Tenant may keep potted plants Tenant is limited to 5 potted plants. The plants must be kept in good order and not contain trash or be obviously dead.”

A: If you have a patio, yes. According to the lease, “Tenant may keep deck furniture only on their deck or porch (if applicable). Tenant is limited to two chairs and one table.”

A: No. According to your lease, “Tenant shall not store personal items anywhere in sight but shall store these items in the dwelling unit or a storage locker (if applicable). Any items left in unauthorized locations will

be discarded without warning. Any items outside of those mentioned above or in violation will result in immediate disposal without warning or a 10-day notice to comply or vacate.”

A: Yes, but use of any Grill, Hibachi, or Smoker within 10 ft. of any building or overhang is prohibited. Tenant shall not store personal items (i.e.: a grill) anywhere in sight.

A: The tenant who wants to move out needs to submit a notice to vacate and then will be removed from the unit.

A: Don’t sign the new lease that is sent to you and fill out a Notice to Vacate through your AppFolio account.

A: You can visit our website at www.opalbluere.com and click ‘vacancies’ to see what other units we have available across the Opal portfolio.

A: Leave all keys in your unit when you vacate and lock your doorknob behind you. We do not conduct an in-person walk through inspection. It’s your responsibility to leave all keys and garage door fobs behind when you move.